The DGA’s team responds to requests from national, provincial, and municipal authorities to implement Digital Government Projects. The DGA works with Governments and partners with International Organizations and other UN entities, civil society, and the private sector:
1. Governments at different levels
The Digital Government Academy equips civil servants with the skills and knowledge needed to prototype, implement, operate and expand the use of user-centric digital government systems. The team works with government representatives to design prototypes collaboratively before moving on to support the implementation of the digital systems, providing training on conceptualizing, developing and managing digital platforms at each stage of the project.
2. Private sector especially Small and Medium Enterprises
One of the main goals of the DGA is to improve on government services that enable small and medium enterprises to grow (formalize, access government support services, comply, fast-track operations, engage in international trade, etc.) and that reduce the administrative burden cost of implementing their operations.
Digital services improve on the business climate by enhancing transparency and predictability and reducing the likelihood of corruption, strengthening the ability of private sector players to live up to their social responsibility.
3. Civil society, including Non-Governmental Organizations
Digital platforms may benefit civil society by enhancing and expanding access to improved and better adapted services impacting social welfare and cohesion.
4. Donor governments
Partnering with the DGA enables donor governments, through international cooperation, to support national reforms, the modernization of partner countries’ economies, and create the conditions for lasting and meaningful positive change.
5. International Organizations
Under the respective competencies of a wide variety of International Organizations, this Programme can offer innovative solutions to achieve SDGs and other common goals.