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Online Certificate on Essential Professional Skills - Second Edition

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Online Certificate on Essential Professional Skills - Second Edition

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Multilateral Diplomacy
Deadline: Closed
The registration is closed.
Web Based
18 Oct 2021 to 10 Nov 2021
Duration of event:
12 Days
Programme Area:
Multilateral Diplomacy
Specific Target Audience:
no fellowships/scholarships are currently available for this course
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Event Focal Point Contact Number:
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Following the success of the first edition, the Division for Multilateral Diplomacy (DMD) of the United Nations Institute for Training and Research (UNITAR) is pleased to announce its upcoming Second Edition of the Online Certificate on Essential Professional Skills taking place over four consecutive weeks from October to November 2021. The online certificate will consist of a series of e-workshops targeted to working professionals and individuals seeking to improve their professional skills. It aims at reinforcing individuals’ transferable professional skills, especially in a time where flexibility and adaptability are key.

 The four topics covered will be:

  • E-workshop on Cross-Cultural Communication (18 - 20 October)
  • E-workshop on Leadership and Team Mobilization ( 25 - 27 October)
  • E-workshop on Negotiation Skills (1 - 3 November)
  • E-workshop on Stakeholder Engagement (8 - 10 November)

All e-workshops will take place at 13.00-17.00 CEST UTC +2 / GMT+2.

Tailor made e-workshops for organisations are also available upon request, please contact for more information.

E-Workshop on Cross-Cultural Communication:

  • Enhance personal and professional skills in appreciating the importance of effective intercultural skills;
  • Enhance the awareness of differences in communication styles across cultures and knowledge of factors that influence business communication across cultures;
  • Develop attitudes conducive to effective intercultural communication.


E-Workshop on Leadership and Team Mobilization:

  • Understand leadership and the 3 Cs of leadership;
  • Work through leadership challenges, strengths, values, and role models;
  • Grasp international leadership in culturally diverse contexts: the cultural pyramid – layers of diversity;
  • Own your personal and cultural leadership style and your unique strengths;
  • Coaching and Mentoring Skills for Leaders for Team Mobilization.

E-Workshop on Negotiation Skills:

  • Integrate and practice negotiation-related soft skills;
  • Contrast conventional negotiation techniques in different contexts;
  • Examine different types of negotiations and their key concepts including: 3Ps, positions, interests, principles, BATNA and ZOPA;
  • Acquire knowledge on how to communicate strategically to manage negotiation meetings effectively and reach good outcomes.


E-Workshop on Stakeholder Engagement:

  • Gain understanding of the complexity involved in coordination and stakeholder engagement in different social, political and cultural contexts;
  • Identify potential stakeholders, domestic as well as foreign, at different levels –local, sub-national, national and international;
  • Assess stakeholders’ specific needs and interests;
  • Develop skills to initiate, encourage and sustain suitable channels of stakeholder engagement and coordination with the different potential stakeholders in an early stage.

The online certificate will consist of four e-workshops facilitated by experts on the selected topics and will take place using the platform Zoom. The e-workshops are designed to be highly interactive and, where possible, include case studies, simulations, and group exercises.


Cindy Hancock (E-Workshop on Cross-Cultural Communication, 18 - 20 October)

Cindy Hancock is an OD-ETDP Facilitator, Assessor & Coach as well as a Training and Development  Practitioner at Sprout  Coaching  and  loves  working  with  people  to   explore,   connect   and  grow   their  individual  potential. For her whole career she has worked in both private and  public  sectors,  gaining  experiences  in  areas such  as corporate communication, team coaching, people development and leadership coaching. Her professionalism  and  human strengths are part of her core values.

In her way of working, Cindy values integrity and a high standard of ethics. She has worked with tenacity , climbing the corporate ladder over the last 20 years, up to General Management.

Her passion for coaching inspired her to qualify as a Professional Ontological Coach in 2013, opening the door to her people-centered management style. Cindy is an accomplished and well-known coach within the private and public  sectors. Her passion for  Learning  and  Development  has  led  her  to  enroll  in  further  education  and  self-  development receiving her qualification as a registered Facilitator, Assessor, Learner Support including  Skills Gap Analysis, Training Matrix development, Skill Audit Reporting as well as Designing and Developing of coursematerial.

Her ability to forecast organisational training needs has led her to customise a diverse list of training material, including but not limited to: Corporate Communication, Leadership Development and Sales Force Effectiveness.

As the founder  and  pioneer  of  Sprout  Coaching,  Cindy  continues  to  be  inspired  by  the  rapid  development and  need for coaching within organisations, however, remains centred on the individual. Her vision remains focused on improving human interaction within the public and private arena enabling people to grow.


Jerome L'Host (E-Workshop on Leadership and Team Mobilization, 25 - 27 October)

Jérôme L’host is a dedicated Senior Consultant based in Geneva and Moscow, working internationally with both Private and Public Sectors.He is the Founder and General Manager of The November Company, a Training & Consulting Group. 

Mr. L’host studied Public Administration & Economics (AES) at the University of Savoie. He later specialized in Marketing at the Plus-Values Institute in Paris. Mr. L’host is a certified Myers-Briggs Type Indicator (MBTI) Coach, a UN-certified Coach and Trainer, as well as a Synaps-certified, and LSA (Leadership Style Analysis) Coach. 

Over the last 16 years, he performed numerous presentations (Leadership, Competencies Management, Emotional Intelligence, Performance Management, Corporate Identity & Values, Post-mergers integration, Change Management, Persuasive Presentations) as well as Motivational Speeches for HEC Geneva, EPFL Chair of Entrepreneurship, Nestlé, Association pour le Progrès du Management and the Swiss-French Chamber of Commerce.  

Before establishing as an Independent Consultant in 2009 and founding The November Company in 2012, Mr. L’host has been active for thirteen (13) years with Dynargie Switzerland SA (International Training & Consulting group) as a European Board Member and Country Manager of Switzerland and Russia. 

Mr. L’host managed more than 40 large-scale international projects (Performance development, Crisis management, Sales-Team Development, Restructuration, Post-conflict & Post-disaster management, Leadership, Change management, Top Management & Team Development, Reengineering, Values Implementation, Strategic Retreats, International Surveys, Post-Mergers Integration...) in more than 30 different countries. 

He dealt with more than 120 companies/organizations world-wide and delivered training for more than 3800 participants.

Mr. L’host is also a former UNIFIL (United Nations Interim Force in Lebanon) volunteer, serving 6 months in Naqura-South Lebanon.


Alexandre Tavadian (E-Workshop on Negotiation Skills, 1 - 3 November)

Alexandre Tavadian is the Principal Legal Advisor of a large NATO agency headquartered in Luxembourg. Prior to joining NATO, he worked in the Office of Administration of Justice of the UN Secretariat and in the Legal Aairs Service of UNHCR in Beirut, Nairobi, and Bangkok. He appeared as counsel of record before national and international courts and tribunals at all levels, including the UN Dispute Tribunal, the UN Appeals Tribunal, NATO Administrative Tribunal, and the Permanent Court of Arbitration in The Hague. Prior to joining the United Nations System, he worked as legal counsel in the Department of Justice of Canada, where he represented the interests of the Canadian government before the Federal Courts. He also worked as a lecturer in the Faculty of Law of the Universitéde Montréal.


Meritxell Martell (e-Workshop on Stakeholder Engagement, 8 - 11 November)

Meritxell Martell is the founder and director of Merience, a consultancy company focused on environmental risk governance, including analysis and development of communication and stakeholder engagement strategies and methodologies in the field of complex socio-technical processes.

Dr. Martell is a graduate of Universitat Autònoma de Barcelona (UAB, Barcelona, Spain) and she received her PhD in Environmental Sciences from the University of East Anglia (UEA, Norwich, United Kingdom) in 2001. She has over 15 years of experience as an international consultant on communication and stakeholder engagement in complex environmental decision-making processes. She also lectures at UPC and UPF in environmental communication Master courses. In addition, Meritxell has successfully participated and coordinated several European projects and is an expert consultant to different international organisations, such as the International Atomic Energy Agency (IAEA), the Joint Research Centre (JRC) of the European Commission or the OECD Nuclear Energy Agency.


The online certificate is aimed at introducing its concept to the wider public and raising awareness around the selected topics. The registration will be open to the public and participants will be admitted upon selection after submitting their CV. 

Upon successful completion of all four e-workshops, participants will be awarded the Online Certificate on Essential Professional Skills. Participants will also receive a separate certificate for each e-workshop.

Please note that there are limited spots available. Unfortunately, no fellowships/scholarships are currently available for this course.

Technical Requirements 

UNITAR will not provide refunds for customers who face technical issues beyond UNITAR's direct control. UNITAR recommends that all prospective participants test Zoom for free at prior to confirming their payment.  

Basic system requirements: 

Stable internet connection 
Speakers and a microphone  
A webcam or HD webcam  
Or, a HD cam or HD camcorder with video capture card 

Please see further information about all technical requirements for participating in this e-workshop here: 

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