The world we live in is undergoing fundamental change in every way imaginable. The degree of interconnectedness at all levels, from everyday human interactions to business to trade to government has become an inevitability. Individuals and organizations constantly need to be engaged in developing their cross-cultural competences in order to operate effectively in a multilateral setting and avoid barriers, misunderstandings and prejudices in negotiation and mediation processes. Moreover, the understanding of cultural differences enhances the interactions within international relations and consequently leads to more constructive outcomes.
The most common features of globalisation are the movements of money, ideas, goods, information and power. Globalisation is fundamentally expressed not in vague and incoherent terms but in the coming together of one human with one or more others. To focus on humans and the way in which we engage with each other is to see the forces of globalisation play out at the level of the individual and the social.
Humans have never lived in isolation from one another, as hundreds of years of global exchange attest. Nonetheless, the reach of these dynamics is more profound for those of us living in the twenty-first century than ever before, especially after the outbreak of COVID-19. Although the digital era in which we live bestows us upon the avoidance of utter isolation from one another, this pandemic has undoubtedly depicted a great challenge on globalisation.
Our ability to respond adequately to, and to thrive in, this context requires a paradigm shift in how we think about the world around us. To thrive in a world of blurred boundaries, people need to gain attributes that will enable them to become border dwellers, adopting a multi-perspectival standpoint.
The general objective of this e-Workshop is to reinforce negotiation and communication strategies to engage different stakeholders across various cultures, as well as tackling the differences between negotiation styles of different cultures and communication differences between age groups. Additionally, it will explore tools and techniques to effectively manage constructive conversations in an intercultural environment.
This e-Workshop will take place at 19.00 to 22.00 HKT from 25 to 28 January 2021, and will discover different themes of Cosmopolitan Communication. The course is highly interactive and allows participants to develop not only knowledge, but also practical skills and a helpful cosmopolitan communication mindset. It draws heavily on real life negotiation and communication examples from the world of international business across various cultures. All participants will take part in highly interactive exercises in order to further enhance the participants’ understanding of the topic. The programme is devoted to educating on cosmopolitan communication for the private sector, covering topics such as:
- Cultural Intelligence (CQ)
- Fundamental Dimensions of Culture
- Cultural Awareness
- The 4 Factor Model CQ
- Geerdt Hofstede Cultural Model
- Trompenaars Cultural Model
- Fundamentals of Communicating Across Cultures
- Communication Strategies to Engage Different Stakeholders
- Differences in Negotiation Styles
- Differences in Communication Among Generations
- Reverse Mentoring to Bridge Generational Differences
- Cultural Influences on Message Content
About the Facilitators
Cindy Hancock is a registered Facilitator and Assessor at various SETAs and currently completing her ND: OD-ETDP. Cindy Hancock is the founder and occupationally directed education, training and development practitioner (OD-ETDP) at Phlox Training. She has 8 years facilitation experience and 8 years coaching experience.
Coaching takes the form of guided conversations during which clients explore their fundamental concerns and the constraints they may have placed on taking care of these concerns. The process may involve sharing one or more of a set of core skills, including:
- Listening for clarity and understanding what matters;
- Using language effectively to get things done;
- Making and managing commitments;
- Having the conversations that count;
- Building working relationships and;
- Cultivating moods and emotions that enable collaborative action.
As lead Facilitator and Professional Ontological Coach, Cindy enables people to explore, connect to, and grow their individual potential. With more than 10 years’ management experience, her key competencies are corporate communication, team coaching, people development and leadership coaching. She has a people-centered management style and earnest mentorship and compassion underpin her professional work ethic.
Cindy holds a diploma in Public Relations and is a practitioner member of the professional association for coaching and mentoring in South Africa (COMENSA). Continuous career training has fueled her aptitude in leadership development and communications training. In particular, her tenacity and strong interpersonal skills have resulted in superior sales and business portfolio growth and the securing of key corporate partners over the years. As Training Manager, she always aims to coach and uplift people beyond their limitations to improve their overall work performance and effectiveness skills.
As the innovator at Phlox Training, Cindy is continuously inspired by the rapid development and the need for coaching within organizations. She remains strongly centered on the individual and believes that through upliftment anyone can reach their full potential.
Mr. Jérôme L’host is a dedicated Senior Consultant based in Geneva and Moscow, working internationally with both the Private and the Public Sectors.
He attended the University of Savoie, where he studied Public Administration & Economics (AES). He later specialized in Marketing at the Plus-Values Institute in Paris. Mr. L’host is a certified Myers-Briggs Type Indicator (MBTI) Coach, a UN-certified Coach and Trainer, as well as a Synaps-certified, and LSA (Leadership Style Analysis) Coach.
Over the last twenty years, he has performed numerous presentations and motivational speeches for HEC Geneva, EPFL Chair of Entrepreneurship, Nestlé, Association pour le Progrès du Management and the Swiss-French Chamber of Commerce.
Prior to establishing himself as an Independent Consultant in 2009, Mr. L’host was a European Board Member and the Country Manager of both Switzerland and Russia for Dynargie Switzerland SA (International Training & Consulting group), with whom he worked for thirteen years. Mr. L’host has managed more than 40 large-scale international projects in more than 30 different countries.
He is the Founder and General Manager of The November Company, a Training & Consulting Group.
e-Workshop: The course is internet-based, moderated by senior international experts on the topic for 12 hours, split into four sessions of three hours each. This e-Workshop is synchronous, and places emphasis on online discussions and group activities. The material presented in the e-Workshop will be interactive and possible assignments will be given for participants to further advance their knowledge.
Participants will be eligible to receive a certificate of completion after the successful completion of the course.
This e-Workshop chiefly targets young professionals within the private sector, especially from Hong Kong and Singapore.
Certificates: Participants who successfully meet the minimum passing requirements at the end of the course will receive a UNITAR Certificate of Completion.
Technical Requirements: The course is delivered through UNITAR’s Virtual Learning Environment and participants will require a reliable internet connection throughout its duration.